Refund and exchange policy

OVERVIEW

• Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we will not be able to offer a full refund or exchange.

- To benefit from a return, the product must be unused, in the same condition as you received it, and in its original packaging.

- Perishable products cannot be returned. 

Recovery of funds

Once we have received and inspected the returned item, we will send you an email to let you know that we have received the returned item. We will also let you know if you have accepted or declined your refund.

If approved, your refund will be processed and a credit will be automatically credited to your credit card or original payment method within a specified period of time.

Delayed or lost refunds

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially credited.

Then contact your bank. It often takes some time before the refund is deposited.

If you've done all of these steps and still haven't received your refund, please contact us at {opi@oplasticindustry.com}.

Substitutions

Shipping and returns

To return your product, you must send it to the following address: Delilah Shipping Company.

You will incur your own shipping costs to return the product. Shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from the refund.

The time it takes for a replacement product to reach you may vary depending on where you live.

If you are returning expensive products, you can use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of the returned product.

Do you need help?

To inquire about refunds and returns, contact Delily via email {majer.alnahwi@dalilee.om}.